Frequently Asked Questions
Everything you need to know about staying connected abroad.
What is the difference between a physical SIM and an eSIM?
A physical SIM is a plastic card you insert into your device, while an eSIM is a digital version that you download via a QR code. Both provide high-speed data, but the eSIM allows for instant delivery and activation without swapping cards.
How soon will I receive my travel eSIM after purchase?
eSIM orders are processed instantly. You will receive an email containing your unique QR code and activation instructions within 5 to 10 minutes of completing your payment.
Does my phone support eSIM technology?
Most flagship smartphones released after 2019 (such as iPhone XS and later, Samsung Galaxy S20 and later, and Google Pixel 3 and later) support eSIM. Please check your device settings for 'Add Data Plan' or 'eSIM' options before purchasing.
Can I use my SIM/eSIM in multiple countries?
We offer both single-country and regional plans (such as Europe, Asia, or Global). Please check the product description to ensure the plan you select covers all the destinations on your itinerary.
What is your refund policy if the SIM does not work?
We offer a 100% money-back guarantee if the SIM or eSIM fails to connect due to technical issues on our end. However, refunds cannot be issued if the device is carrier-locked or if the eSIM has already been successfully activated and used.
Do I need to activate my plan the moment I buy it?
No, you can purchase your plan in advance. Most plans only begin their validity period once the SIM connects to a supported network in your destination country.