Returns & Exchanges
At Hello1010, we strive to ensure your global connectivity is seamless; however, if your travel plans change or you experience technical difficulties, we offer a flexible return policy for unused eSIMs and physical SIM cards. Please note that once a data plan is activated or the SIM card is inserted into a device, refunds are only applicable in the event of a verified network failure.
Verify Eligibility
Ensure your eSIM has not been downloaded or your physical SIM remains in its original, unopened packaging within 14 days of purchase.
Contact Support
Email our technical support team with your order number and a brief explanation of the issue or reason for the return.
Technical Assessment
For connectivity issues, our engineers will remotely diagnose the SIM status to confirm if a refund is warranted due to network incompatibility.
Receive Refund
Once approved, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing